Contact

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

Delivery is calculated by postcode, delivery charges are shown at checkout.

Which payment methods are accepted?

We use a secure payment gateway called stripe which accepts all major credit and debit cards.

How long will delivery take?

Standard delivery will normally take 3-4 days, Express delivery is optional. If for any reason we have an issue with your order we will inform you as soon as possible.

Delivery

Your order will be delivered by courier as a kerbside delivery only. Please advise at checkout if you have any access restrictions.

How secure is my payment?

Security is one of the biggest considerations in everything we do, our payment gateway has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

What exactly happens after ordering?

Once we receive your order, we will pick and pack in preperation for shipment.

Do I receive an invoice for my order?

Yes, once confirmed and payment has cleared your order will be confirmed by email – from us at exterior pavers. Please also check your junk box if you do not receive the confirmation within 24 hours.

Complaints

If for any reason you are unhappy with your order please contact us at [email protected] detailing your issue and a photograph if possible.

Please Note:

  • Due to the nature of the design the images for each product are a representation. We advise to blend the pavers to ensure you are happy visually before final application.
  • Goods must be checked prior to fixing. If there are any doubts about the suitability of the goods, please contact us prior to fixing. Claims cannot be accepted after installation. 

 

Returns

Please refer to our Returns and Exchange Policy.

or contact us on 01565 621153 or [email protected] for our return delivery address.

Please Note:

We we have a fast turnover of goods which prevents us accepting surplus products unless our warehouse has the same shade/calibre in stock.

 

Installation

Please refer to our Installation Guides. 

     

    Office 01565 621153

    Mobile/SMS/Whats App

    07881300487

    Address

    UNIT D Marlborough Close Knutsford WA16 8XN

    Office Business Hours: Monday – Friday. 08.00 – 17:00

    • Weekends by prior appointment
    • Online Sales & Support  email  [email protected]
    • For further information please contact us 

     

    UNIT D Marlborough Close Knutsford WA16 8XN