Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery is calculated by postcode, delivery charges are shown at checkout.
We use a secure payment gateway called stripe which accepts all major credit and debit cards.
Standard delivery will normally take 3-4 days, Express delivery is optional. If for any reason we have an issue with your order we will inform you as soon as possible.
Your order will be delivered by courier as a kerbside delivery only. Please advise at checkout if you have any access restrictions.
Security is one of the biggest considerations in everything we do, our payment gateway has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Once we receive your order, we will pick and pack in preperation for shipment.
Yes, once confirmed and payment has cleared your order will be confirmed by email – from us at exterior pavers. Please also check your junk box if you do not receive the confirmation within 24 hours.
If for any reason you are unhappy with your order please contact us at [email protected] detailing your issue and a photograph if possible.
- Due to the nature of the design the images for each product are a representation. We advise to blend the pavers to ensure you are happy visually before final application.
- Goods must be checked prior to fixing. If there are any doubts about the suitability of the goods, please contact us prior to fixing. Claims cannot be accepted after installation.
Please refer to our Returns and Exchange Policy.
or contact us on 01565 621153 or [email protected] for our return delivery address.
We we have a fast turnover of goods which prevents us accepting surplus products unless our warehouse has the same shade/calibre in stock.
Please refer to our Installation Guides.
Office 01565 621153
UNIT D Marlborough Close Knutsford WA16 8XN
Office Business Hours: Monday – Friday. 08.00 – 17:00
- Weekends by prior appointment
- Online Sales & Support email [email protected]
- For further information please contact us